FAQs

You should find answers to all the obvious questions here. If you don't find the information you need, please contact us by email, phone or arrange a call back.

What exactly is MusicStream?
It’s a digital music service designed to help businesses meet the challenge of sourcing and controlling their music. Because the music is rights inclusive no PRS or PPL fees are payable when MusicStream is used exclusively.read more iconMore

What hardware and technology do I need?
No special hardware is needed. MusicStream is delivered via software downloaded onto any Windows/Mac PC or laptop and many Android tablets. So long as you have an internet connection, a computer [with sound card … nearly all do], and an audio system (amp and speakers), you can use MusicStream. If you have speciallist installation needs contact us on 0844 8010 710 and we can advise. read more iconMore

What does 'rights inclusive' mean?
If a composer or composition and recording artist / recording are not registered with any collection societies (in the U.K. it’s the PRS and PPL respectively), then the resulting music is 'rights inclusive' meaning no licence is required for public performance.read more iconMore

What music can I play through MusicStream?
You can play any track in the MusicStream catalogue of rights inclusive music. This ensures all the music you play is rights inclusive so you don't have to pay PRS or PPL fees. You can't play your personal music (i.e CD's, downloads or music services like Spotify/Napster) otherwise the service would no longer be rights inclusive and you would be liable for public performance licenses.

Can I stop paying PRS and / or PPL immediately?
Once you have subscribed to the MusicStream service you can notify the PRS in writing asking for a refund for the remainder of your license period [less 28 days notice]. Unfortunately the PPL refuse to give refunds, unless your license was purchased within the last 14 days. We can provide you with a standard letter to inform the PRS and PPL of your licence-free status and exempt you from paying for their licences.

Can I carry on playing the radio and still avoid paying PRS / PPL?
No, because playing the radio to staff or customers constitutes a public performance, and practically all tracks played on radio require a PRS and PPL licence. Even if you only play the radio to staff in a back-office office for example, you would still need a specific PRS and PPL licence to cover this.read more iconMore

Where do you get your music from?
From a large number of artists and producers around the world. Our in house team have extensive music industry and music production expertise, and have built up a network of music professionals over the years.read more iconMore

My business is based outside the U.K. Can I use MusicStream?
This is not a problem. But we recommend you get in touch to talk through your specific situation, before subscribing.

What currency options are there?
Pricing is currently only in GBP Sterling, but you can generally pay with any international credit card. Or we can invoice you.

Can I control all my locations from the central / head office?
We offer solutions for corporate or multi-site businesses through our authorised full-service partners. Through them you can outsource the whole service, manage your service centrally or you can devolve some or all responsibility to local site management..read more iconMore

What do I need to be able to zone playlists?
Zoning is simply the ability to play different playlists in different areas. These different zones need to be controlable from one computer. Our Central Control software can control different players in different areas to enabel you to zone playlists. This also ends up being a cheaper alternative to buying expensive sound cards with multiple outputs.

What if we don’t like a track?
Simple …..press the disable button next to the relevant track and it disappears. For ever (unless you turn it back on!). And if you really like a track, you can increase the number of times you hear it by clicking the frequency stars. Its simple.

How much does it cost and what is the contract term?
The standard charge is £12 per site per month (ex VAT) for our 12 month agreement. There is also a 3 month option for businesses wanting an extended trial. Certain additional services, such as zoning incur a small incremental charge. For full details see the features and pricing section or talk to our sales team.

Can I have a listen to the music first?
You can listen to some sample music here or to hear all the music there is a free 14 day trial open to any business. The trial gives you access to our full player and the entire music catalogue, so you know exactly what you are getting. Go to the relevant part of the website or contact us direct to get set up - its really quick and simple to do.read more iconMore

Can my business be invoiced and pay via bank transfer rather than via the website?
Yes. If you sign up via the website you can opt for this. If we sign you up over the phone or otherwise on your behalf, you will be offered this as an option.

Can I pay in monthly installments?
Yes there is a recurring payment option if you pay with a card, but you would still enter into a 12 month agreement.

How do I go about getting MusicStream to develop music playlists for me?
Just call us and we can discuss your requirements. We can refer you to our authorised service partners who can develop a bespoke audio brand for your business, as well as the ability to mangage sites centrally, use in-store messaging and deliver it though secure hardware.

Can you manage installation and training across my business?
For smaller business installation and training is generally covered by you…. only because it’s so straightforward and we are at the end of the phone to help with any problems. For larger or more complex businesses, we tailor our service and support to meet the needs of the customer, and will be as hands on as required in cooperation with our authorised partners.

Can I arrange to get a demo in my office?
Yes just call, or you can download a trial player from the website.

How do I get to listen to some music?
You can download a free 14 day trial, during which time you can listen to the entire catalogue, all the playlists and try out the control features. Alternatively you can listen to a selection of music here.

Who can I talk to about my requirements?
Just call 0844 8010710 and select sales, and we will be happy to advise and deal with queries.

Can I try the service before committing?
Yes, just you can download a trial of the full player from the website via the 'try it now' buttons found on most pages.You can use for 14 days (unless otherwise stated) with no commitment or obligation.

How do I cancel my agreement and get a refund?
If for any reason you are unhappy with the MusicStream service you may request a termination of your agreement and we will consider refunding your remaining subscription [less a 28 day notice period]. Please see our refund and cancellation policy for full details.

Who do I contact for urgent technical help?
Call 0844 8010710 and select technical support (option two). There will be someone to help during all normal business hours! Alternatively, send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll get back to you as soon as possible.

How do I get you to produce and incorporate messaging?
We can put you in touch with our authorised service partners who can help you with the writing, production and integration of in-store messaging.

How does editing of playlists work?
By disabling or increasing the frequency of rotation of any track, you can gradually customize your playlists to suite your own specific requirements. You can also create your own custom playlists from any tracks in the catalogue.read more iconMore

How does scheduling work?
Any playlist can be scheduled to play at a particular time / day. This means you can have different styles, genres, tempos automatically playing at different times of day... without having to think about it after the initial set up.read more iconMore

How do I go about cancelling my MusicStream?

In the unlikley event that you would like to cancel your account you will find a link at the bottom of the page 'Cancel Subscription'. After you fill in the form, we will cancel your account before your next payment.

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