You will find a installation and user guide here, as well as FAQs and very shortly video tutorials covering all the key player functions.

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Android Installation Guide

This explains how to set-up an Android tablet to run as a player. There are thousands of different makes and models of android tablet but this guide will provide you with a generic overview. For the U.K. We have found the best tablet to be the Tesco Hudl, click the tablet image below to be taken to the online store where you can buy it:

This article will explain how to install the player app on an Android device.

Hardware Requirements

The following are the minimum hardware requirements for an Android device to run the player.
ARM v6 or better
512 MB
8 GB (16 GB Recommended)
Operating System
Android 2.4 or newer
In order to activate the player the device will need to be connected to the internet by wireless, Ethernet cable or other data connection.

Before You Start

What you will need to get started with the Player:
  • An internet enabled Android device (e.g. a tablet)
  • Device DC power cable
  • An amplifier or active speakers with an auxiliary input (or wireless connection)
  • An audio cable (3.5 mm headphone jack to auxiliary input (usually 3,5 mm or Phono), or wireless speakers.
  • An open power socket nearby the amplifier or the location of the device.
  • The key to the local wireless network, an Ethernet cable adaptor or a mobile data signal.
  • Your activation code or trial email address.

Installing the App

Tablet Setup

Connect to Power

Tablet and Mobile device models vary. For instructions on how to connect to mains power for the device you are using please consult the manufacturers manual.
Devices commonly use either a 5V DC power cable (see right) or charge from either a mini or micro USB connection.
1. Insert the power cable into the power port (or USB port if there is no separate power port available). Plug the transformer plug into a mains power point and switch on. Make sure you have located the tablet in a safe place near enough to the amplifier to connect it.
Connect to Amplifier / HiFi
  1. Insert the 3.5 mm jack into the Audio OUT / Headphones port on the tablet. It is usually marked with a small headphones symbol.
  2. On the rear of your amplifier or HiFi look for the AUX IN ports. This will commonly be a phono connection (two circular pins with holes in the centre often coloured red and white and marked as left and right audio channel).
  3. Insert the left (white/black) phono connector into the left phono channel and the right (red) phono connector into the right channel.
  4. Some amplifiers will have an auxiliary input on the front of the device. This is usually another 3.5 mm jack input and will require a different audio cable or an adaptor. If the amplifier only has an input through the 'iPod dock' an adaptor can also be purchased.
  5. Turn on your amplifier and select the input source you have just connected to.

Switch On and Unlock

  1. The exact location of on/off buttons will vary by device but it is usually located on the long edge of a tablet on either the far lest or far right. 
  2. To switch on the tablet, press and hold the ON/OFF button and wait until the tablet starts. This will be indicated by an image appearing on the screen or a sound notification. The boot process usually takes 10-30 seconds.
  3. To unlock, place your finger over the lock icon (padlock) and drag it towards the icon showing an unlocked padlock (you do not need to press hard). This should unlock the screen. To lock the tablet press the ON/OFF button once. This does not affect the running of the player app.
  4. To switch off the tablet press and hold the ON/OFF button and select power off from the options.

Connect to WiFi

  1. Go to 'settings' either by selecting all applications (grid of squares) or dragging open the status bar at the top or bottom of the screen (depending on theme and OS version). The status bar is the area indicating the remaining battery life, network connections, notifications and the time. Settings is indicated by an icon of a cog.
  2. Open the systems settings menu and press on WiFi (indicated by the Wireless 'fan' icon) and navigate to the network settings.
  3. Ensure WiFi is turned on by sliding the switch to ON.
  4. Find the network you want to connect to on the list (its SSID). You may have to enter a passcode. This can often be found on the back of the router, otherwise ask the network administrator.
  5. You should now be connected to the internet.

Launch the App

Open the app draw by clicking on the grid icon.
You can also create an app shortcut to the player on the homescreen - simply hold down over the icon until all the other apps disappear and the homescreen appears again in the background. Drop the icon to create the shortcut.

Activating the Player

  1. When you first open the player app you will be prompted to enter your activation code (or email address if you are a trial user). This code will have been given to you by your reseller. Make sure you keep it safe, you may need it again in the future.
  2. To enter your activation code press on the white box, this will open up your device's on screen keyboard.
  3. If your code is numeric, tap on the small numbers icon in the bottom left hand corner of the keyboard.
  4. Type in the code and press 'Done'.
  5. Press 'submit' to activate your player. If this code does not work then double check you have entered it exactly as it is written down including uppercase and lowercase characters. The code may also not work if it has already been used on another device

Other Things to Check

System Time

If the clock on the device differs too much from the actual time then the player (specifically messaging) will start to fault.
  1. Open up the main menu by tapping on the small grid of squares (manufacturers often refer to this as the 'app draw').
  2. Navigate to and tap on the 'settings' icon.
  3. Scroll to the bottom of the settings screen where you will see 'Date & time'.
  4. Make sure everything is set correctly to your current date and time. Pay close attention to your timezone. If you set everything to 'Automatic' as shown in the screenshot to the right, an internet connected tablet will automatically adjust everything to the correct settings.

Is it really connected to the internet?

A device will often display a WIFI symbol but this does not actually mean that it is successfully connected to the internet. To check this, see if it is possible to load a new webpage on the device.
  1. Open the app draw and tap the icon called 'browser', 'internet' or 'web browser'.
  2. Navigate to the address bar.
  3. Go to a webpage that you know has only recently been updated, like a news outlet. If you can't load the page, your internet connection may be down or your WiFi signal may be too weak. See our WiFi troubleshooting page for help on how to solve this.

Third Party Applications

The player software is a 3rd party application as it is not sent to devices through the app store. The installation of 3rd party software is disabled by default on android devices and needs to be enabled to successfully install the software. Normally you are prompted to enable this during the install but if you weren't here is the process.
  1. Open the App Draw by clicking the grid icon on the home screen.
  2. Tap on the 'Settings' icon to open up the system settings.
  3. Scroll down to 'Security'
  4. Check the box next to 'Unknown sources'

Installing the PC / Mac Player

Hardware Requirements

Our player software will likely run on most PCs or Macs bought in the last 4 years. Our program isn't very resource intensive so will probably be fine on older systems but you may want to check you meet the minimum specifications below.

The following are the detailed minimum hardware requirements to run the player software. Please ensure the computer fulfils these requirements before attempting to install our software.

PC / Windows
CPU Intel Pentium II, 500MHz or faster

Intel dual core 1.5GHz or faster, not compatible with

older Power PC models or iPad / iPhone (see app)

RAM At least 1 GB At least 1 GB
Hard Disc / Memory 16 GB Available (to store offline music) 16 GB Available (to store offline music)
Operating System

Microsoft Windows XP or newer (NOT windows RT).

Mac OS X 10.3 - 10.7 (NOT IOS e.g. iPads, iPhones)

Internet ADSL internet connection (the faster the better) ADSL internet connection (the faster the better)
Sound Card Built in or external - make sure it's actually working Built in or external - make sure it's actually working

The first time that the player software is launched it will require activation. This requires the computer to be on the internet.

Installing the Player

Firstly, Install Adobe Air

Both the PC and Mac player software require Adobe Air to be downloaded and installed first. Click the image below to download it's installer:

  1. Once on the Adobe Air website, click on the 'Download now' button.


   2. Navigate to the downloaded 'AdobeAIRInstaller.exe' file and double click it.





3. Click 'Yes' or 'Run' on any security popups.

4. Click 'Agree' to the terms and conditions.

5. Thats it, after one more security popup the programme will install. Simply click 'Finish' when this is complete.

What is Adobe Air?

Adobe Air is an environment that allows our player software to be device agnostic. This means that exactly the same software can run on either a PC or a Mac

Installing the Mac / PC player

1) Download the appropriate version from the email you received when you first signed up to the service. Alternatively contact one of the audencis team to get this URL sent again.

2) Once the file has downloaded, double click it to install the file to start the installation progress. Click the 'Install' button.

3) In the following screen click 'continue'.

4) To finish simply click 'Yes' or 'Continue' on any security warnings until the new Player icon appears on your desktop.


User Guide

Player Interface

Remember, the location of the volume and the on/off switch will vary from device to device. Whether you are using a PC, Mac or Android Tablet, you will always find these three buttons.


Whether you are using a PC, Mac or Android device, the interface is the same. Clicking and holding with the mouse is exactly the same as touching the screen and dragging out a gesture - if you want to scroll on a Mac or PC for example, click and hold over a track and drag it to the top of the screen.

Downloading Music

The player has the ability to download playlists and make them available offline. We recommend that everyone does this with playlists they frequently use, for 3 reasons:

  • Offline tracks reduce bandwith used - this is especially useful on metered internet connections.
  • Offline tracks will carry on playing if the internet temporarily goes down.
  • Offline tracks enable the app to be used on slow internet connections that are unable to stream a track.

Creating an offline playlist

  1. Navigate to the playlist that you want to make offline. This can be achieved by tapping the channels tab.
  2. Tap the blue 'Download Playlist' icon in the top right to start the playlist downloading.
  3. That's it, you can check on the progress of the downloads by tapping on the 'More' tab then clicking on 'Downloads'. A successfully downloaded track will display a small green tick icon next to the track icon for each song.


Legacy player software

For a full user guide on the PC / Mac please visit our online knowledgebase. Please note this software is no longer being updated and will be phased out when all functionality has been tranferred into the newer 'app'.

Support Documentation

MusicStream User Guide for Player Release (1.12MB PDF) read more iconDownload now

MusicStream Tablet User Guide for Player Release 1.4 (598KB PDF) read more iconDownload now

MusicStream Installation Guide for PC & Mac V2.1 (740KB PDF) read more iconDownload now


General support queries:

For any general support queries or installation questions, please send an email to:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

In case of an urgent technical problem that can't be resolved call

+44(0)844 8010 710 and select support.



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